Cancellation Policy

There is no problem with rearranging or cancelling an appointment if necessary. However, due to demand for appointments and to prevent loss of income, if a client does not turn up for the appointment as agreed or if the appointment is cancelled without giving at least 24 hours prior notice, then the appointment will still have to be paid for in full.

Reminder texts / emails are sent out in plenty of time prior to each appointment this allows ample notice so as to be able to rearrange or cancel an appointment if necessary. Please respond to the reminder text or email as soon as possible to confirm attendance or to change / cancel the appointment so as to prevent any unnecessary cancellation fees.

Thank you.